Last updated: June 29, 2026
Email us at support@NovuBurn.com or use the Contact Us page within 7 days of receiving your order.
Our team will review your request and send you a return authorization and shipping instructions within 2 business days.
Pack the item securely and ship it to our return address. We recommend using a trackable shipping method.
Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method.
Approved refunds are credited to your original payment method within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).
If you paid via Cash on Delivery (COD), refunds will be processed via bank transfer. Please provide your bank account details when contacting us.
We offer exchanges for defective or incorrect items. If you'd like a different product, we recommend returning the original and placing a new order for the fastest service.
If your order arrives damaged or defective, please contact us within 48 hours of delivery with a photo of the item and packaging. We'll arrange a full replacement or refund at no extra cost.